Telecommunications & Communications

Challenges

The telecommunications and communications industries are losing billions of dollars to fraud schemes, such as subscription fraud and account takeover. However, most available solutions are reactive rather than preemptive or create more friction in the customer experience.

Desired Outcomes

Prevent fraud losses Reduce false positives Reduce operational costs

Solutions

Enova Decisions enables consumer financing companies to automate and optimize fraud detection and marketing decisions. Leveraging our expertise in online consumer lending, we augment first-party data with best-in-class fraud and data to develop machine learning models to more accurately predict fraud risk before or during online checkout. In addition, we develop machine learning models to predict churn earlier in the customer journey to prioritize call center interventions and marketing spend.