Consumer Lending

Challenges

The digital marketplace has created opportunity for nonbank lenders to disrupt the banking industry. However, online application fraud and synthetic fraud are ever-growing challenges. In order to be profitable in this industry, consumer lenders not only need to improve fraud detection but also need to improve operational decisions throughout the customer journey: marketing, credit, payments and collections.

Desired Outcomes

Increase originations Mitigate fraud losses Increase recovery

Solutions

Leveraging our expertise in online consumer lending, Enova Decisions enables consumer lenders to improve efficiency and drive profitability throughout the customer journey. Lenders can create a seamless customer onboarding experience by automating identity verification, fraud detection, credit risk assessment and offers. We augment first-party data with best-in-class fraud and alternative credit data to develop machine learning models to more accurately predict fraud and credit risk and create personalized offers that are compelling to customers yet mitigate risk. In addition, we develop machine learning models to predict high lifetime value (LTV) customers earlier in the customer journey to prioritize marketing spend toward the right customers and machine learning models to optimize payments and collections recovery.

Smart Verification

Streamline identity, account and document verification.

Enova Decisions Smart Alerts

Identify fraud earlier in the customer journey.

Enova Decisions Smart Credit

Make more precise credit decisions.

Enova Decisions Smart Offers

Optimize offers to maximize profitability.

Smart Retention

Identify high lifetime value (LTV) customers earlier in the customer journey.

Smart ACH

Maximize ACH clearance rates.

Smart Collections

Maximize collections recovery.

Resources